Privacy Policy

1. Introduction & Commitment to Privacy

Welcome to SOUL Restro Cafe (“we”, “our”, or “us”). We operate the website https://soulrestrocafe.com/ dedicated to offering conscious, pure satvik, and organic farm-to-table dining in Gandhinagar, GIFT City, Ahmedabad, and Gujarat.

We deeply value your trust and are committed to treating your personal information with care, integrity, and transparency. This Privacy Policy explains what personal information we collect through our website, why we collect it, how it is handled and protected, and your rights regarding your data under applicable data protection laws, including the Digital Personal Data Protection Act (DPDP Act) of India and applicable international privacy standards.

2. Information We Collect

We collect personal information that you voluntarily choose to provide to us when communicating with our cafe or submitting an online enquiry.

A. Contact & Enquiry Information

When you submit an enquiry through our Contact Us form, email us, call us, or message us on WhatsApp, we collect:

• Full Name: To address you personally and identify your request.
• Email Address: To reply to your questions, confirm dining enquiries, and send follow-up correspondence.
• Phone Number: To contact you directly regarding table availability, catering discussions, directions, or urgent event requests.
• Enquiry Details & Message Content: Your specific message, dietary queries (satvik/jain/organic requirements), preferred visit dates/times, party size, or feedback.

B. Technical & Device Information

When you access our static website, standard server logs and content delivery networks (CDNs) automatically record basic technical data necessary for transmitting web pages securely. This includes your IP address, browser type, device type, referring URL, and date/time of access. This data is processed purely for technical transmission, network security, and site uptime.

3. Purposes for Processing Your Information

We use the personal information you provide solely for legitimate, restaurant-related purposes, including:

• Responding to Enquiries: Answering questions about our satvik recipes, organic farmer sourcing from Kutch, Saurashtra, and Dang, ingredients, allergens, or opening hours.
• Managing Follow-Up: Facilitating table reservation requests, private gatherings, family celebrations, or bulk organic catering requests.
• Customer Service: Addressing feedback, complaints, or inquiries regarding your dining experience at our Silicon Hills location.
• Operational Communication: Contacting you directly regarding unexpected weather/holiday hour changes or directions to our venue.

4. Legal Basis for Processing & Enquiry Notice

When you initiate contact through our Contact Us form or direct communication, the processing of your contact details is grounded in:

• Your Voluntary Request: Fulfilling and responding to the specific inquiry or reservation request you submitted.
• Legitimate Interests: Managing ordinary customer relationships, answering customer inquiries, and maintaining quality standards.

In line with modern data protection principles (including the GDPR, UK GDPR, and India's DPDP Act), ordinary customer-initiated inquiries do not require a mandatory checkbox because you are actively requesting communication from us. Instead, we provide clear upfront notice prior to submission:

5. Data Storage, Retention & Security Practices

A. Storage & Access Controls

Inquiry details sent through our contact channels are transmitted securely and accessed only by authorized restaurant management personnel responsible for customer service and table bookings. Access is protected by industry-standard authentication.

B. Data Retention Period

We retain customer inquiry information only for as long as reasonably necessary to fulfill the purpose of the communication:

• General Enquiries: Retained for the duration needed to resolve your query and complete related follow-up (typically up to 12 months).
• Table & Event Bookings: Retained until the dining date has concluded and any administrative or accounting reconciliation is complete.
• Deletion on Request: You may request the deletion of your inquiry communication at any time once the matter has concluded.

*Note for Confirmation: Specific statutory archiving periods and corporate entity schedules are subject to ongoing review by restaurant management in accordance with applicable tax and local regulations.

C. Security Measures

Our website utilizes Transport Layer Security (HTTPS/TLS encryption) to protect data transmitted between your web browser and our hosting server. While no Internet transmission is completely infallible, we employ sensible technical and organizational safeguards to guard against unauthorized access, alteration, or disclosure.

6. Third-Party Service Providers & Integrations

To provide our website and enhance your browsing experience, we interface with a limited number of reputable third-party service providers. We only include integrations actively deployed on our website:

• Google Maps (Google LLC): We embed an interactive Google Maps iframe on our Visit Us page (Visitus.html) to help you locate Silicon Hills, Raysan. When interacting with the map, Google may collect your IP address and technical device data according to Google's Privacy Policy.
• WhatsApp Click-to-Chat (Meta Platforms, Inc.): We offer optional direct chat links via WhatsApp (wa.me) for rapid customer assistance. If you choose to initiate a chat, your conversation is governed by WhatsApp's Privacy Policy.
• Elfsight Instagram Widget (Elfsight LLC): On our Gallery page (gallery.html), we utilize an asynchronous widget from Elfsight to display our latest culinary photos and Instagram posts. Elfsight processes necessary connection data to deliver the visual gallery feed.
• Web Hosting & Infrastructure (Hostinger / Cloudflare): Our website files and DNS are hosted on secure servers with automated DDoS protection and SSL certificate enforcement.
• Google Reviews: Our website contains an external hyperlink directing to our public Google business review listing. Clicking this link redirects you to Google's search environment.

7. Cookies & Tracking Technologies

No Non-Essential Tracking Cookies: Our website is a clean, static informational platform. We do not set first-party tracking, advertising, behavioral, or analytical cookies on your device.

Because we do not store non-essential profiling or tracking cookies, our website does not require an intrusive cookie consent banner. Essential scripts (such as Bootstrap navigation, PageFlip for our interactive menu, and font styling) operate strictly within your browser session to render pages correctly.

8. Your Privacy Rights

Depending on applicable privacy legislation in your jurisdiction, you have the right to:

• Access: Request confirmation of whether we hold your personal information and obtain a copy of that data.
• Correction: Request that incomplete or inaccurate contact details be updated or rectified.
• Erasure (Deletion): Request that we delete personal information we hold about you, subject to applicable legal recordkeeping requirements.
• Withdraw Consent: Where processing is based on consent, withdraw that consent at any time without affecting prior lawful processing.
• Lodge a Grievance: Raise questions or complaints regarding our data practices directly with our management team or the relevant data protection authority.

9. Privacy Contact Information & Requests

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact our designated privacy representative:

To submit an access, update, or deletion request, please send an email to soulrestrocafe25@gmail.com with the subject line “Privacy Request”. We will review and respond to verifiable requests within 30 days.

10. Updates to This Privacy Policy

We may periodically update this Privacy Policy to reflect modifications to our dining services, technological infrastructure, or statutory regulations. Any revisions will be published on this page with an updated “Effective Date”. We encourage visitors to review this page periodically.

*Notice on Ownership Details: Operating under the brand name SOUL Restro Cafe. Any specific corporate entity registration details or formal legal disclosures will be confirmed and updated by restaurant management as needed.